VW say that the DVSA (Driver Vehicle Standards Agency) will need to write to all affected owners about the recall, and that's going to take 6 weeks at least. What are they using Mail merge in Word or something? I reckon we could build a personalised email broadcast with a complete funnel sequence behind it to keep everybody up to date and feeling a lot more cared about, in about 3 days with HubSpot.

They should be keeping the communication lines open as much as possible, even if it's just to reassure us that they are working in our interests.